VMware’s Care System Analytics Solution Ensures Optimal IT Performance

Not so long ago, many healthcare providers were struggling to figure out how to get up and running with IT systems that would enable them to provide better, more comprehensive care to their patients. Now, just as many want to be sure that the IT systems they chose are working as effectively and efficiently as possible.

Given that desire, it’s not surprising that at HIMSS14 in Orlando, VMware’s Care System Analytics solution (CSA) got a lot of attention from attendees.

As Drew Koerner, VMware’s chief healthcare solutions architect, described CSA in an interview with HIMSS14 TV, “The goal is to have proactive metrics so that we can predictively react to different issues” that arise across the system.  “We want to proactively monitor the entire stack including end point, infrastructure and applications”.

The fact is, the more providers incorporate IT capabilities into their operations, the more important it is for those systems to be running as much and as efficiently as possible.  With that end in mind, VMware CSA is designed to help providers increase the uptime of their most critical patient-care applications and services, while also helping to diagnose any care systems infrastructure troubles and reduce the time it takes to resolve application and infrastructure issues.

The patented analytics engine learns, manages and monitors a system’s behavior, including the peaks and valleys in performance. In coming to understand a system’s metric behavior by studying its history, VMware’s CSA can project future behavior hours or days in advance, thus eliminating  administrative guess work.

Moreover, the CSA solution can project the overall impact on a system whenever a new application is introduced, enabling technicians to proactively resolve any issues that may arise.

For clinicians, CSA’s predictive capacity, along with the comprehensive visibility it provides of all of a system’s operations and metrics, leads to more seamless and efficient use of IT for patient care, the obvious goal of any provider.  As a result, administrators will also have faster mean time resolution for when an issue does occur.

According to Koerner, “we pull the different EMR metrics into our enterprise management tool, thus giving insights into different departments.”  Via this “single pane of glass” approach to monitoring across a system, VMware’s CSA breaks down the silos that often impede an effective flow of information.

At HIMSS14, Koerner added, it was clear that providers are looking for deeper insights into their IT systems.  With CSA, he said, they can get actionable intelligence on an ongoing basis.
“As everything goes electronic,” he said, “keeping up systems is paramount.”

Just as analytics tools are increasingly being used to inform clinicians about how to achieve better healthcare outcomes, so can they help the IT professionals increase the health of the underlying systems and computing infrastructure. That involves ensuring that the most critical patient-care applications are always available and performing, so that clinicians can be confident that a dynamic healthcare IT infrastructure will always be available to help them deliver the highest quality care possible.

With VMware’s CSA, providers can continuously optimize operations for efficiency and cost, increase the uptime of their patient-care systems and draw ongoing insights that will consistently enable them to provide better patient care.